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NEW LIGHTS INSTALLED AT TOLLING LOCATIONS

ENP_4583As The Toll Roads work toward the May removal of cash toll collection on State Routes 73, 133, 241 and 261, proven state-of-the-art tolling equipment is being installed at every tolling location on the 51 miles of roadway.  The equipment supports FasTrak and the three new ExpressAccount payment types introduced in January.

So far, this equipment has been installed at the Irvine Ranch (SR 261), Tomato Springs (SR 241), Orange Grove (SR 133) and Catalina View (SR 73) Mainline Toll Plazas.  Drivers will notice that the lights on the overhead gantries at the tolling points have changed.  Because the ExpressAccount types use license plate numbers – instead of FasTrak transponders – to collect tolls, each vehicle’s front and back license plate must now be illuminated so that a photo can be taken of each.

Formerly, only black and white photos were taken of license plates using infrared lighting to identify vehicles that did not pay the toll.  Now, color images with a greater level of detail are required.   These photos ensure that the correct license plate is linked to the corresponding ExpressAccount.  Changes to California’s standard license plate also made it necessary to begin taking color photos. 

ENP_4750The lights are the same type used on police cars, ambulances and fire trucks around the country as they share the roadway with other drivers.   At The Toll Roads’ tolling locations, the light produces a safe, momentary 200 microsecond flash.  

Over the last seven years, these lights have been installed in more than 500 toll lanes nationwide to support license plate tolling.  Again, we understand that it is not uncommon for motorists to notice the lights when they are first installed, but experience shows that within a couple of weeks of installation drivers grow accustomed to them.

WHO WANTS $30 IN FREE TOLLS?

11936738115_2dc5056bd8Drivers on the 73, 133, 241 and 261 Toll Roads in Orange County can get $30 in free tolls if they open a new FasTrak® or ExpressAccount™ on or before March 31.  FasTrak and ExpressAccounts are the fast and convenient ways to pay tolls electronically on The Toll Roads while traveling at highway speeds.

To receive the $30 in free tolls, use promo code FLYER30 when establishing a new account via thetollroads.com or The Toll Roads app, which is available in the Apple App and Google Play Stores.

“We want new customers to know that it pays to be first when you sign up for an ExpressAccount or FasTrak,” said Lisa Telles, The Toll Roads’ chief communications officer. “We’ll be removing cash toll collection soon and $30 in free tolls is a great way to see firsthand how fast and convenient it is to drive The Toll Roads.”

The Toll Roads introduced three new ExpressAccount types last month to give cash-paying customers more choices for how to pay tolls without stopping at toll plazas.  TCA will remove all cash toll collection from The Toll Roads in May. Customers can now pay using a FasTrak, an ExpressAccount or the new One-Time-Toll option that is available at thetollroads.com.

To learn more about the five ways to pay tolls on The Toll Roads, click here.

VIDEOS EXPLAIN BIG CHANGES HAPPENING ON THE TOLL ROADS

Hopefully you’ve heard that cash toll collection is being removed from The Toll Roads in May.  We’ve created a few videos explaining the changes that are happening on the roads.

This video is an introduction to all-electronic tolling on The Toll Roads.  Although we are removing one method of payment (cash), there are now five ways to pay on The Toll Roads.

Watch this video to learn about the three new ExpressAccount types.  With an ExpressAccount, photos of a vehicle’s license plate are used to record transactions and tolls can be charged to a credit card that evening, withdrawn from a prefunded account or invoiced once per month.

Finally, this video explains the new One-Time-Toll payment option, which was created specifically for area visitors and infrequent users of The Toll Roads.  There is no account setup and no transponder, simply drive The Toll Roads and, within 48 hours after your trip, go online or use our free app to pay tolls.

And, remember, for FasTrak drivers the conversion to all-electronic toll collection will be seamless and uneventful.  FasTrak accountholders don’t have to make any changes to their accounts with the conversion.

MORE FROM EXPRESSACCOUNT PRESS CONFERENCE

Last week, The Toll Roads introduced new payment options to the public at a press conference attended by board members, elected officials, community leaders, stakeholders, drivers and the media.

Watch this video recap of the event.  It’s full of information about the three new ExpressAccount types and the new One-Time-Toll payment option.

In May, cash toll collection will be removed from The Toll Roads.  Now, with five ways to pay tolls (FasTrak®, three new ExpressAccount choices and a One-Time-Toll option) there’s a custom payment method that will work for every driver – regardless of their method of payment, when they want to pay their toll and how much of California they intend to explore.

Customers with FasTrak, which uses transponder technology affixed to a vehicle’s windshield, will continue to pay the lowest tolls and may be used on all toll roads, lanes and bridges throughout California.  FasTrak customers won’t have to make any changes to their accounts when cash collection ceases on The Toll Roads.

NEW EXPRESSACCOUNTS LAUNCHED AT PRESS CONFERENCE

Yesterday, The Toll Roads introduced three new ExpressAccount payment options to the public at a press conference attended by board members, elected officials, community leaders, stakeholders, drivers and the media.

Screen Shot 2014-01-16 at 12.49.30 PM

In May, cash toll collection will be removed from The Toll Roads.  While we are removing one method of payment, we are introducing four new ways to pay.  Three of those are called ExpressAccounts.

The New ExpressAccounts – New Ways to Pay Tolls Without Stopping

With the new, transponder-free ExpressAccounts, images of a vehicle’s license plate taken on The Toll Roads are linked to an account and the appropriate toll is collected.  When customers sign up for an ExpressAccount, they may choose one of three payment options:

  • Prepaid – Customers open an account with a prepaid balance and tolls are deducted from the amount whenever they use The Toll Roads.
  • Charge – At the end of each day, customer’s tolls are charged to the credit card on file for each trip on The Toll Roads.
  • Invoice – Customers are sent an invoice at the close of the month for tolls incurred that month; no need to use a credit card or link to a bank account. This account type includes an invoice fee.

ExpressAccounts can only be used on The Toll Roads (State Routes 73, 133, 241 and 261) and the toll is on average 20 percent higher than the toll paid by a FasTrak customer.

The fourth new way to pay tolls is called One-Time-Toll.

One-Time-Toll: For Visitors and Infrequent Users

A payment option has been designed for infrequent toll road drivers and visitors. “One-Time-Toll” allows out-of-town guests and tourists to use The Toll Roads without establishing an ExpressAccount or a FasTrak account. These customers may use The Toll Roads at their convenience and pay their tolls within 48 hours after driving the roads in two convenient ways: 1) visit http://www.thetollroads.com to pay online or 2) download The Toll Roads mobile app and pay easily from their mobile device. The mobile app for One-Time-Toll will be available on Feb. 1, 2014.

Already 81 percent of the daily trips on The Toll Roads are paid electronically with FasTrak®, the transponder-based electronic toll collection system used by tolling agencies throughout the state of California.  Currently, 16 percent are cash transactions.  When asked, cash customers say they would like a variety of ways to pay tolls and a nonstop, stress-free experience on The Toll Roads.

FasTrak: Still Lowest Tolls

Customers with FasTrak, which uses transponder technology affixed to a vehicle’s windshield, will continue to pay the lowest tolls and may be used on all toll roads, lanes and bridges throughout California.  FasTrak customers won’t have to make any changes to their accounts when cash collection ceases on The Toll Roads.

REMINDER: YOU’RE INVITED TO OPEN HOUSE LAUNCH OF NEW EXPRESSACCOUNT TYPES

EVENT REMINDER:  There are big changes happening on The Toll Roads (State Routes 73, 133, 241 and 261).  Starting in May, you will no longer be able to pay tolls with cash on The Toll Roads.  While we are eliminating one way to pay, we’ve introduced four new methods of payment that were developed for drivers by drivers.

Now, there are five ways to pay tolls on The Toll Roads:

  • FasTrak®
  • Charge ExpressAccount
  • Prepaid ExpressAccount
  • Invoice ExpressAccount  
  • One-Time-Toll

You’re invited to an Open House to commemorate the launch of the three new ExpressAccount types. 

WHAT: Come hear about the ExpressAccount types and sign up for the account that is right for you!  

WHEN:Wednesday, January 15, 2014, from 9 a.m. to 10 a.m.

WHERE: 125 Pacifica, Irvine, CA 92618

FREE TOLLS: Anyone who signs up for an ExpressAccount at The Toll Roads Customer Service Center in Irvine on January 15 will be entered to win $50 in free tolls.

RSVP: Feedback-thetollroads@thetollroads.com or call (949) 754-3482.  

Visit our recently-refreshed website to learn more about FasTrak, ExpressAccounts and the switch to all-electronic toll collection.  And, join the other drivers who are looking forward to non-stop travel and more payment choices on The Toll Roads in 2014.

YOU’RE INVITED! OPEN HOUSE TO LAUNCH THREE NEW EXPRESSACCOUNT TYPES

There are big changes happening on The Toll Roads (State Routes 73, 133, 241 and 261).  Starting in May, you will no longer be able to pay tolls with cash on The Toll Roads.  While we are eliminating one way to pay, we’ve introduced four new methods of payment that were developed for drivers by drivers.

Now, there are five ways to pay tolls on The Toll Roads:

  • FasTrak®
  • Charge ExpressAccount
  • Prepaid ExpressAccount
  • Invoice ExpressAccount  
  • One-Time-Toll

You’re invited to an Open House to commemorate the launch of the three new ExpressAccount types. 

WHAT: Come hear about the ExpressAccount types and sign up for the account that is right for you!  

WHEN:Wednesday, January 15, 2014, at 9 a.m.

WHERE: 125 Pacifica, Irvine, CA 92618

FREE TOLLS: Anyone who signs up for an ExpressAccount at The Toll Roads Customer Service Center in Irvine on January 15 will be entered to win $50 in free tolls.

RSVP: Feedback-thetollroads@thetollroads.com or call (949) 754-3482.  

Visit our recently-refreshed website to learn more about FasTrak, ExpressAccounts and the switch to all-electronic toll collection.  And, join the other drivers who are looking forward to non-stop travel and more payment choices on The Toll Roads in 2014.

HAPPY HOLIDAYS FROM THE TOLL ROADS

FASTRAK TRANSPONDERS NOW AVAILABLE AT ALBERTSONS

The Toll Roads have teamed up with Albertsons to make opening a FasTrak® account even more convenient and accessible for Southern California drivers. FasTrak transponders are now available at 30 of Albertsons’ Orange County retail locations and come with up to $9 in free tolls.

Screen Shot 2013-11-20 at 6.23.54 PMCustomers can open a new FasTrak account with The Toll Roads and get a transponder at participating Albertsons Orange County stores for $36.  Once the transponder is activated on thetollroads.com, $40 in prepaid tolls will be automatically credited to the account. For a limited time, customers will receive an additional $5 in free tolls, amounting to a total of $45 in tolls in their new FasTrak account. As an added bonus, customers who choose to replenish their new FasTrak account using electronic check will be credited a total of $50 in tolls through the holiday season. The promotion is valid through January 14, 2014.

Each new FasTrak transponder package comes with:

  • One FasTrak transponder from The Toll Roads
  • Information booklet containing
    • Registration instructions for establishing an account
    • FasTrak License Agreement
    • The Toll Roads Privacy Policy
    • Map of The Toll Roads
    • Information about The Toll Roads App
    • Frequently Asked Questions
  • Mounting strips

“TCA is the creator of FasTrak and was the first toll authority in California to sell transponders in retail stores.  The retail program has proven successful and I am thrilled that we are expanding the program to include Albertsons Orange County stores,” said Neil Peterson, CEO of TCA, the public agencies responsible for operating The Toll Roads. “The stature of the Albertsons name will — without a doubt — enable us to expand our reach to potential new customers.”

FasTrak transponders are distributed at Albertsons’ service desk. See Albertsons cashier for information on the holiday promotion.

NONSTOP TRAVEL FOR ALL DRIVERS, COMING 2014

Photo Friday 22Soon, every vehicle will travel nonstop on The Toll Roads. In 2014, we’re closing the cash toll collection booths and converting The Toll Roads to all electronic tolling; which is a fancy way of saying that you’ll never again have to stop or wait in line to pay a toll on The Toll Roads.  While we are eliminating one way to pay, we are introducing four new methods of payment.

With five ways to pay tolls (FasTrak, three new ExpressAccount™ choices and a One-Time-Toll™ option), there’s a custom payment method that will work for every driver – regardless their method of payment, when they want to pay their toll and how much of California they intend to explore.

Since 2010, we’ve been carefully researching the latest and most advanced toll collection technologies to improve your experience on The Toll Roads. After conducting consumer surveys and focus groups, we found that — in addition to FasTrak — drivers want more, easy ways to pay without stopping. So that’s what we’re providing.

Photo Friday 25For the nearly 80 percent of Toll Road drivers who already pay electronically, our conversion to all-electronic toll collection will be seamless and uneventful. FasTrak customers don’t have to make any changes to their accounts with the conversion.

Cash toll collection will be removed by mid-2014. Customers can sign up for FasTrak now or sign up one of the new ExpressAccount options in early 2014. To be added to our email list to receive the latest news, complete the form at: tinyurl.com/TollRoadUpdate

ExpressAccounts in the news:

No more toll booths: Orange County toll roads going cash free in 2014, Southern California Public Radio

Toll roads: No cash, no problem, The Orange County Register