The Toll Roads are committed to prioritizing the needs of drivers and making the customer experience as satisfying and stress-free as driving the roads. With an overall 2023 customer satisfaction score of 4.5 out of 5 and an excellent Net Promoter Score of 68, The Toll Roads have maintained an “A” rating for the fourth year running.
In 2023, the customer service team has fielded over 2 million calls and answered nearly 68,000 emails. They are happy to assist you with whatever questions you may have about our roads, FasTrak® accounts, toll payment, rental vehicles, frequent driver discounts, payment plans and more.
You can get in touch with our Customer Service Team in many different ways.
By Phone
Did you know that our interactive voice response (IVR) system is available for drivers to pay a toll, resolve a violation or update your FasTrak account 24 hours a day, 7 days a week?
Customer Service Call Center
(949) 727-4800 TTY 711
To use our self-help IVR:
24/7
To speak with a Customer Service Representative:
Monday through Friday, 8 a.m. to 6 p.m.
Saturday, 9 a.m. to 2 p.m.
In Person
Irvine Customer Service Walk-In Center
125 Pacifica, Irvine, CA 92618
Monday through Friday, 7:30 a.m. to 5:30 p.m.
San Bernardino Customer Service Walk-In Center
Rancho Cucamonga City Hall
10500 Civic Center Drive, Rancho Cucamonga, CA 91730
Monday through Friday, 7:00 a.m. to 4:30 p.m.
By Email
Email us at: customerservice@thetollroads.com.
Online
If you would rather find answers for yourself, TheTollRoads.com is a great resource for drivers. For help with transponders, FasTrak, driving The Toll Roads, rental vehicles and more, check out our Frequently Asked Questions (FAQs).
The Toll Roads Blog 