An upgrade to The Toll Roads’ online toll payment option allows drivers who don’t have an existing account to pay online with just a vehicle license plate number. This means drivers no longer need to input where they entered and exited The Toll Roads in order to calculate their toll.
The new system feature is particularly helpful to visitors and those driving The Toll Roads for the first time — and those who only make 2-3 trips a year and choose not to have an account. . Instead of remembering the details of their trip, drivers can use the option to and let the system present the tolls due.
“All you have to do is enter your license plate number and dates of travel online and we’ll calculate the tolls for you,” said Lisa Telles, Chief Communications Officer for the Transportation Corridor Agencies. “We wanted to make it easier than ever for people traveling through Orange County to drive the largest toll road network in California.”
Cameras capture the license plates of vehicles traveling on The Toll Roads. When a driver inputs a license plate number, the online payment system scans the database to identify any unpaid tolls for the date range specified. Once payment is processed, drivers receive a detailed statement with their trip details listed. Drivers who choose to can still use the original method by selecting “I’ll Calculate My Tolls” and enter specific trip details to pay their tolls.
Drivers have five days to pay tolls online, through The Toll Roads mobile app or by phone after driving the 73, 133, 241 and 261 Toll Roads. Users access the online payment system from TheTollRoads.com by choosing “Pay Toll Now.”
Paying tolls for a rental car is even easier. The Toll Roads of Orange County partner with most major rental car companies to allow tolls to be paid through car rental agreements. This minimizes the need to remember paying the toll and removes the potential of a rental car customer receiving a violation from the Toll Roads. Check with individual rental car companies to find out how they bill for tolls and if any additional fees apply.
No matter the reason for a visit to Orange County, driving The Toll Roads is a great way to get there faster and stress-free. Thanks to upgrades to the online payment option, it’s easier than ever for anyone driving The Toll Roads to pay tolls and enjoy driving on 51-miles of congestion-free and stress-free roads.
Tomorrow morning, FasTrak accountholders will have eight new miles to drive when the Riverside segment of the 91 Express Lanes opens for the morning commute.
The new Riverside segment stretches from the Orange/Riverside County Line to 1.) McKinley Street on State Route 91 and 2.) Ontario Avenue on Interstate 15 South. There will not be direct access to Interstate 15 North from the Express Lanes.
Drivers will be able to travel the existing Orange County segment (between State Route 55 and the Orange/Riverside County Line), the new Riverside segment or the two segments combined for 18 miles of time savings. There will be an entry/exit point at the Orange/Riverside County Line.
Use the 91 Express Lanes and 241 Toll Road in the Same Trip:
Westbound State Route 91 drivers can enter the Express Lanes at McKinley Street (State Route 91) or Ontario Avenue (northbound Interstate 15) and exit at the County Line to access the southbound 241 Toll Road.
Northbound 241 Toll Road drivers can enter the eastbound 91 Express Lanes at the County Line to travel the Express Lanes through Corona.
A toll will be charged for each 91 Express Lanes segment used. Overhead signs at every entry point will display the price for traveling a single segment and the full length of the Express Lanes. Toll rates can also be found at 91ExpressLanes.com.
FasTrak Transponder Required:
All vehicles, including carpoolers, must have a properly mounted FasTrak transponder issued by a California toll agency for toll collection. A transponder can be used to pay tolls on every tolled bridge, lane and road in California. Tolls on the 91 Express Lanes cannot be paid via license plate or with cash.
Carpools of three or more wishing to receive the carpool discount on the 91 Express Lanes must have a FasTrak transponder mounted and travel through the designated HOV3+ lane (the far left lane) at the toll points for both the Orange County and Riverside segments to receive the carpool discount.
Additional Project Improvements:
As part of the Riverside County Transportation Commission’s project, a new general purpose lane is being added in both directions on State Route 91 between State Route 71 and Interstate 15. Auxiliary lanes, interchanges, bridges, ramps and local streets have also been improved through Corona and will open in phases.
I drive to and from Anaheim Hills and Irvine on The Toll Roads every day. I love my congestion-free drive. But before you begin rolling your eyes at the gal who works for The Toll Roads, I’ve learned new reasons and meaning to love and appreciate my drive.
My commute is a free-flowing 25 minutes and provides ample stress-free time to call my Mom from my Bluetooth. I check-in; ask about her day, and how Dad and “the boys” (their three dogs) are doing. Our chats are always engaging and a relaxing way to end my work day, but one thing that never fails is Mom’s daily question, “are you driving the corridor today?” to which I always reply, “Mom, it’s called The Toll Road” (as if a teenager is scolding her Mom for not using cool lingo).
This week marks 20 years since the Transportation Corridor Agencies (TCA) opened the first phase of the San Joaquin Hills Transportation Corridor, known to most people as the 73 Toll Road. And in celebrating this milestone, the word corridor brings new meaning to me, my job and a drive that I don’t take for granted.
In the summer of 1996, I didn’t yet have my driver’s license, but Mariah Carey’s “Always Be My Baby” was a summer chart topper and “Macarena” was one of the coolest songs out there; Independence Day with Will Smith was also a box office hit. The Toll Roads – 51 miles of open road that serve as alternatives to Orange County’s congested freeways – have always been part of my driving experience, and anyone who’s been driving in Orange County since the late 90’s, knows no different. But to my Mom, who still calls them “the corridors,” they provide a much-needed sigh of relief to Orange County’s gridlock and enhanced the county’s transportation landscape while also preserving open space.
On July 20, 1996, TCA invited residents of Orange County to Cruise the Corridor as they celebrated the opening of the first phase of the San Joaquin Hills Transportation Corridor. I found the invitation and program as I dug through our archives. In the summer of ’96, thousands of Orange County residents joined TCA for a fun run to experience the road before it opened to traffic and to celebrate 20 years of planning and nearly four years of construction. The new road was the first seven-mile stretch of a corridor that would ultimately take drivers 15 miles from Laguna Niguel to Newport Beach, providing a new transportation alternative to the 5 and 405 freeways.
Leading up to the opening of the new San Joaquin Hills Transportation Corridor, Mom read headlines about TCA’s strong environmental programs used throughout construction and the innovative financing and planning to make the roads possible. The term “corridor” has always stuck with her. Back in the 90’s, “corridor” was a modern term commonly used to describe multiple modes of transportation to move people, such as highways, rail and buses.
The San Joaquin Hills Transportation Corridor was the start of a link between South County and coastal cities and it has proven to be a valuable route. Although over time the name changed to the 73 Toll Road to reflect what the public called the new route, to Mom, it will always be the “corridor.”
In celebrating this milestone, I’ve learned to appreciate how the “corridor” enhanced the quality of life in Orange County by cutting commute times, reducing rush-hour frustration and making Southern California destinations more accessible. In those 20 years while the county continued to grow and expand, the “corridor” has always served the same purpose – trips on the 73 Toll Road have more than doubled in 20 years, logging nearly 31 million transactions last year. It’s hard to imagine what traffic would be like in Orange County without the 73 Toll Road!
So on my drive home when I call Mom tonight, I’ll smile when she asks if I’m driving the corridor and I’ll proudly respond, “yes, Mom, I’m cruising the corridor home today.”
In February, we showed our love for our drivers by giving away $50 in free toll credits to four lucky winners.
To be eligible to win, we asked drivers to “Like” The Toll Roads on Facebook and leave a comment on the page explaining what they love most about driving The Toll Roads.
We received more than one thousand entries and were overjoyed reading the comments.
One driver shared that she’s been driving the 241 Toll Road every day for the past 10 years to avoid traffic on her commute. While The Toll Roads save her time, what she loves most about her drive is the view. In spring, the hills are green and flowers are growing and in the winter the mountain tops in the distance are covered in snow. In her day-to day-routine of city life, she told us her daily view of nature relaxes her and it’s what she loves most about her drive every morning.
We received many comments from drivers sharing how The Toll Roads help them get to their destination on time with less stress and home to their families quicker at the end of a long day. The heart below displays the words used most in the responses we received.
Drivers also said:
- “I love the fact that it gets me to my grandkids faster. I spend less time on the road and get more time with them.”
- “Light traffic, and the view of Catalina Island from the 73 can’t be beat!”
- “I love it when I work longer than usual and get stuck right at the worst traffic times, then that feeling you get when you can hop on The Toll Road and breeze on through.”
- “There’s nothing like arriving home on a Friday evening in a stress free, relaxed mood after a long week of work!”
Thank you to all of our drivers who entered. We work hard everyday to ensure that you love your drive.
Caltrans will be performing a FULL CLOSURE of the northbound 241 Toll Road from Antonio Parkway to Santa Margarita Parkway on the following nights this week for pavement profiling in advance of the resurfacing of the roadway.
During these times the northbound 241 Toll Road onramp from Antonio Parkway will also be closed.
The closure hours are as follows:
- Wednesday (9/10/14) from 9 p.m. until 5 a.m. Thursday morning.
- Thursday (9/11/14) from 9 p.m. until 5 a.m. Friday morning.
- Friday (9/12/14) from 10 p.m. until 6 a.m. Saturday morning.
DETOUR: All northbound 241 Toll Road traffic will be routed off at the northbound Antonio Parkway off ramp. Traffic will then be directed left onto Antonio, right on Avenida Empresa and right onto Santa Margarita Parkway where they can re-enter the northbound 241 Toll Road at the Santa Margarita Parkway northbound onramp.
After cash toll collection ended on Orange County’s toll roads on May 14, a program was implemented to ease drivers’ transition to the new all-electronic toll collection system. The transition program — originally put in place through the long Labor Day weekend — has been extended as The Toll Roads continue to evaluate data about usage, payments, feedback from customers and reports from customer service representatives.
“We will keep the transition program in place while we monitor how drivers are using the roads as summer winds down, tourism lightens and many people get back to their commuting routines,” said Mike Kraman, acting CEO of The Toll Roads. “We also want to keep the transition program in place as we make improvements to our customer service functions to better serve our customers.”
As part of the transition program:
• Penalty fees for first-time violations are waived if the tolls incurred are paid within 30 days of receiving a notice of toll evasion. Approximately 40 percent of violation notices are sent to people who have never before received a violation notice.
• Drivers without a pre-established tolling account can pay tolls online within seven days after driving the roads using the One-Time-Toll™ payment option. One-Time-Toll was developed to be used within 48 hours of driving the roads. Data is being reviewed to determine if the One-Time-Toll payment timeframe will be extended permanently.
The following improvements have been (or are being) implemented:
• Additional road signs have been installed. There are now 414 signs on the roadway informing drivers that they are on a tolled road; that cash is not accepted; that tolls can be paid electronically via a pre-established account or online using the One-Time-Toll payment option; and that a violation will be issued if tolls are not paid.
• Information about the closure of cash booths and how to pay online has been added to changeable message signs located on freeways leading to The Toll Roads.
• Information about the penalty relief for first-time violations is inserted into first-time violation notices. The notice also includes information about how to sign up for a FasTrak® or ExpressAccount® for future trips.
• To support the conversion, 14 employees were added to the customer service department. Six additional temporary customer service representatives have been added and 20 more are in the process of being added.
• Forty-six additional phone lines are being added to the customer call center. To accommodate callers.
• Adjustments have been made to information on the website to address common questions.
• Outreach programs to the general public; Spanish-speaking community; tourism industry; rental car agencies; seniors; college campuses; and military are being expanded and revamped as needed.
Approximately 250,000 people drive The Toll Roads every day as a way to avoid traffic congestion and save time. A majority of customers — 91 percent — pay with either a FasTrak, ExpressAccount or with the One-Time-Toll online payment feature. Since May 14, 65,269 ExpressAccounts® have been opened and 440,267 drivers have paid using One-Time-Toll™
Five ways to pay tolls on The Toll Roads:
1. FasTrak: Establish a prepaid account, pay tolls that are $1 less than all other drivers pay and receive a transponder that allows you to pay tolls electronically on every tolled bridge, lane and road in California.
2. Charge ExpressAccount: Establish an account with no prepayment. Drive The Toll Roads and your daily tolls are charged to your credit card. You cannot use this account to pay tolls on any other bridge, lane or road.
3. Invoice ExpressAccount: Establish an account with no prepayment. Drive The Toll Roads and, at the end of the month, receive an invoice for your accumulated tolls. This account includes an invoice fee. You cannot use this account to pay tolls on any other bridge, lane or road.
4. Prepaid ExpressAccount: Establish a prepaid account. Drive The Toll Roads and tolls are deducted from your prepaid account. You cannot use this account to pay tolls on any other bridge, lane or roads.
5. One-Time-Toll payment option: Drive The Toll Roads and within 48 hours after your drive, use our website or free app to pay your toll(s) with a credit card.
We’ve implemented a program to help drivers transition to all-electronic toll collection, which went into effect on May 14 when cash toll collection was removed from The Toll Roads (State Routes 73, 133, 241 and 261).
Through Labor Day, The Toll Roads are waiving penalty fees for first-time violators. First-time violators will receive a notice of toll evasion in the mail with instructions for how to pay the toll online, without having to pay penalty. The toll must be paid online within 30 days of receiving the notice of toll evasion.
Violators are drivers who use The Toll Roads without making an attempt to pay their toll(s). Everyday 250,000 people drive The Toll Roads – and most of them pay their tolls with FasTrak or an ExpressAccount.
For infrequent trips, the One-Time-Toll payment option allows drivers to use The Toll Roads without an account and pay the toll online at thetollroads.com or via The Toll Roads’ free app within 48 hours after using the roads to avoid a violation.
To help all drivers transition to all-electronic toll collection, The Toll Roads have hired 10 additional customer service representatives to work in the Customer Call Center. With 14 customer service representatives added to the call center before May 14, there will soon be a total of 54 representatives helping customers in four languages.
Out on the roads, 236 new signs were posted with the conversion to cash-less tolling — of those, 111 are for One-Time-Toll drivers. Additional signs are being added and will include flashing lights to better alert drivers to changes and how to pay tolls.
Beginning Wednesday, May 14 at 12:01 a.m., cash toll collection will cease on The Toll Roads in Orange County, making travel faster and more convenient for the more than 250,000 weekday commuters who choose The Toll Roads.
“Tuesday will be the final day to pay with cash on The Toll Roads,” said Lisa Bartlett, chairwoman of the Foothill/Eastern Transportation Corridor Agency. “The removal of cash tolls is a trend throughout the tolling industry and we’ve surveyed our cash customers to provide new electronic payment options that will work for them.”
In January, the Transportation Corridor Agencies (TCA), which operates The Toll Roads, introduced four new ways to pay tolls to replace cash toll collection. Along with the hugely-popular FasTrak® payment method, the three new ExpressAccount™ types and the new One-Time-Toll™ option make the drive on The Toll Roads fast and convenient.
More than 82 percent of transactions are already paid electronically using a FasTrak or ExpressAccount, while 13 percent are cash transactions.
“We want all customers to experience the benefits of a free-flowing drive that our FasTrak and ExpressAccount customers enjoy,” said Rush Hill, chairman of the San Joaquin Hills Transportation Corridor Agency. “If they haven’t signed up for a FasTrak or ExpressAccount, now is the time to ensure you always have options.”
Tomorrow is also the final day of work for toll attendants, who have worked at the Toll Roads toll plazas since the first plaza opened in 1993. All toll personnel (toll attendants, lead toll attendants, managers, assistant managers, etc.) are contract employees of Central Parking System, the largest parking management firm in the country, operating approximately 700 parking locations in Orange and Los Angeles counties alone. CPS will seek to find alternate employment options for these employees in other company positions in Southern California.
“We honor the service they’ve provided our customers and they have been part of the success of The Toll Roads,” said Chairman Hill.