Blog Archives
The Toll Roads Fans Spread The Love
In February, we showed our love for our drivers by giving away $50 in free toll credits to four lucky winners.
To be eligible to win, we asked drivers to “Like” The Toll Roads on Facebook and leave a comment on the page explaining what they love most about driving The Toll Roads.
We received more than one thousand entries and were overjoyed reading the comments.
One driver shared that she’s been driving the 241 Toll Road every day for the past 10 years to avoid traffic on her commute. While The Toll Roads save her time, what she loves most about her drive is the view. In spring, the hills are green and flowers are growing and in the winter the mountain tops in the distance are covered in snow. In her day-to day-routine of city life, she told us her daily view of nature relaxes her and it’s what she loves most about her drive every morning.
We received many comments from drivers sharing how The Toll Roads help them get to their destination on time with less stress and home to their families quicker at the end of a long day. The heart below displays the words used most in the responses we received.
Drivers also said:
- “I love the fact that it gets me to my grandkids faster. I spend less time on the road and get more time with them.”
- “Light traffic, and the view of Catalina Island from the 73 can’t be beat!”
- “I love it when I work longer than usual and get stuck right at the worst traffic times, then that feeling you get when you can hop on The Toll Road and breeze on through.”
- “There’s nothing like arriving home on a Friday evening in a stress free, relaxed mood after a long week of work!”
Thank you to all of our drivers who entered. We work hard everyday to ensure that you love your drive.
Why Dirt Matters
Most people don’t think twice about roads, bridges or tunnels; at least not about how the structures were built or the materials that were used to construct them. And most people certainly don’t think about dirt or give dirt the credit it deserves. Dirt matters – everything around us is supported by dirt, soil or rock.
The Transportation Corridor Agencies (TCA) is celebrating National Engineers Week (Feb. 21 – 27) by recognizing its engineering team on Facebook and celebrating how engineers make a difference in our communities. Paul Bopp and Juliet Su, both engineering managers at TCA, recently participated in the 2nd annual Girl’s Engineering Day – Transporting the Future – at Dale Junior High School in Anaheim.
Hosted by WTS Orange County, an organization dedicated to the professional advancement of women in transportation; Transportation YOU, an interactive mentoring program that offers young girls ages 13-18 an introduction to a wide variety of transportation careers; and the Anaheim Unified School District, more than 100 young women, grades 7 to 12, from 16 schools participated in a fun and informative day introducing them to engineering and engineering-related fields.
Paul and Juliet led the Geotechnical Engineering station, providing an overview of why dirt matters; why foundations are critical to transportation projects; and how to select the best foundation to match the project soil conditions. Geotechnical engineering is a branch of civil engineering that deals with soil and rock and their relation to the design, construction and operation of engineering projects. Nearly all civil engineering projects, including roads, bridges and tunnels, must be supported by the ground and require geotechnical engineering. In short, dirt matters – for our future and growth of infrastructure.
Students used wood blocks and sticks to serve as foundations and pile supports in trays of sand and clay to compare how foundations behave with and without pile supports in each type of soil.
“It was incredibly rewarding to participate in Girls Engineering Day,” said Juliet Su. “In an industry where men largely outnumber women, it’s a wonderful opportunity to introduce the world of engineering and shape the mind, goals, and future of a young woman.”
Everything around us is supported by dirt, soil or rock and geotechnical engineers are responsible for ensuring that. Paul and Juliet’s hope is that these students become our next generation of civil engineers; but for now we’ll never doubt dirt’s importance – or look at a road, bridge or tunnel the same way. Visit facebook.com/TheTollRoads to read more and learn fun facts about TCA’s engineers.
TRANSITION PROGRAM REMAINS IN PLACE TO EASE DRIVER CONVERSION TO ALL-ELECTRONIC TOLL COLLECTION
After cash toll collection ended on Orange County’s toll roads on May 14, a program was implemented to ease drivers’ transition to the new all-electronic toll collection system. The transition program — originally put in place through the long Labor Day weekend — has been extended as The Toll Roads continue to evaluate data about usage, payments, feedback from customers and reports from customer service representatives.
“We will keep the transition program in place while we monitor how drivers are using the roads as summer winds down, tourism lightens and many people get back to their commuting routines,” said Mike Kraman, acting CEO of The Toll Roads. “We also want to keep the transition program in place as we make improvements to our customer service functions to better serve our customers.”
As part of the transition program:
• Penalty fees for first-time violations are waived if the tolls incurred are paid within 30 days of receiving a notice of toll evasion. Approximately 40 percent of violation notices are sent to people who have never before received a violation notice.
• Drivers without a pre-established tolling account can pay tolls online within seven days after driving the roads using the One-Time-Toll™ payment option. One-Time-Toll was developed to be used within 48 hours of driving the roads. Data is being reviewed to determine if the One-Time-Toll payment timeframe will be extended permanently.
The following improvements have been (or are being) implemented:
• Additional road signs have been installed. There are now 414 signs on the roadway informing drivers that they are on a tolled road; that cash is not accepted; that tolls can be paid electronically via a pre-established account or online using the One-Time-Toll payment option; and that a violation will be issued if tolls are not paid.
• Information about the closure of cash booths and how to pay online has been added to changeable message signs located on freeways leading to The Toll Roads.
• Information about the penalty relief for first-time violations is inserted into first-time violation notices. The notice also includes information about how to sign up for a FasTrak® or ExpressAccount® for future trips.
• To support the conversion, 14 employees were added to the customer service department. Six additional temporary customer service representatives have been added and 20 more are in the process of being added.
• Forty-six additional phone lines are being added to the customer call center. To accommodate callers.
• Adjustments have been made to information on the website to address common questions.
• Outreach programs to the general public; Spanish-speaking community; tourism industry; rental car agencies; seniors; college campuses; and military are being expanded and revamped as needed.
Approximately 250,000 people drive The Toll Roads every day as a way to avoid traffic congestion and save time. A majority of customers — 91 percent — pay with either a FasTrak, ExpressAccount or with the One-Time-Toll online payment feature. Since May 14, 65,269 ExpressAccounts® have been opened and 440,267 drivers have paid using One-Time-Toll™
Five ways to pay tolls on The Toll Roads:
1. FasTrak: Establish a prepaid account, pay tolls that are $1 less than all other drivers pay and receive a transponder that allows you to pay tolls electronically on every tolled bridge, lane and road in California.
2. Charge ExpressAccount: Establish an account with no prepayment. Drive The Toll Roads and your daily tolls are charged to your credit card. You cannot use this account to pay tolls on any other bridge, lane or road.
3. Invoice ExpressAccount: Establish an account with no prepayment. Drive The Toll Roads and, at the end of the month, receive an invoice for your accumulated tolls. This account includes an invoice fee. You cannot use this account to pay tolls on any other bridge, lane or road.
4. Prepaid ExpressAccount: Establish a prepaid account. Drive The Toll Roads and tolls are deducted from your prepaid account. You cannot use this account to pay tolls on any other bridge, lane or roads.
5. One-Time-Toll payment option: Drive The Toll Roads and within 48 hours after your drive, use our website or free app to pay your toll(s) with a credit card.
E-ZPass Phishing Scam Alert
Credit: 9news.com
Phishing Scam Alert: There is a phishing email* being sent to drivers across the nation claiming they owe money for unpaid E-ZPass tolls. This is not an email from The Toll Roads, the Transportation Corridor Agencies, E-ZPass or E-ZPass tolling agencies. E-ZPass is used to collect tolls electronically on the East Coast; FasTrak is used to collect tolls electronically on the West Coast.
Please do not open or respond to the email if you receive it. To see an example of the email, please click here.
*Phishing emails, websites and phone calls are designed to steal money. Cybercriminals can do this by installing malicious software on your computer or stealing personal information off of your computer. To report a phishing email, forward it to: phishing-report@us-cert.gov.
The Toll Roads Update: All-Electronic Toll Collection
We’ve implemented a program to help drivers transition to all-electronic toll collection, which went into effect on May 14 when cash toll collection was removed from The Toll Roads (State Routes 73, 133, 241 and 261).
Through Labor Day, The Toll Roads are waiving penalty fees for first-time violators. First-time violators will receive a notice of toll evasion in the mail with instructions for how to pay the toll online, without having to pay penalty. The toll must be paid online within 30 days of receiving the notice of toll evasion.
Violators are drivers who use The Toll Roads without making an attempt to pay their toll(s). Everyday 250,000 people drive The Toll Roads – and most of them pay their tolls with FasTrak or an ExpressAccount.
For infrequent trips, the One-Time-Toll payment option allows drivers to use The Toll Roads without an account and pay the toll online at thetollroads.com or via The Toll Roads’ free app within 48 hours after using the roads to avoid a violation.
To help all drivers transition to all-electronic toll collection, The Toll Roads have hired 10 additional customer service representatives to work in the Customer Call Center. With 14 customer service representatives added to the call center before May 14, there will soon be a total of 54 representatives helping customers in four languages.
Out on the roads, 236 new signs were posted with the conversion to cash-less tolling — of those, 111 are for One-Time-Toll drivers. Additional signs are being added and will include flashing lights to better alert drivers to changes and how to pay tolls.
CALIFORNIA’S FIRST SUCCESSFUL NATIVE HABITAT RESTORATION ON A CLOSED LANDFILL CELEBRATES 20TH ANNIVERSARY
Twenty years ago, the Transportation Corridor Agencies (TCA) made history when they planted 122 acres of coastal sage scrub on the former Coyote Canyon Landfill in Newport Beach, Calif. It was the first time that native habitat for an endangered species had ever been planted on a closed landfill. Today, it is a thriving habitat that supports native wildlife and requires no maintenance.
“Coyote Canyon proves to everyone that habitat restoration that is carefully planned and flawlessly executed can produce great results. It truly is one of the great environmental success stories in Orange County,” said Rush Hill, mayor of Newport Beach and chairman of the San Joaquin Hills Transportation Corridor Agency.
Central Orange County’s solid waste was disposed of at the Coyote Canyon Landfill for 27 years (1963 to 1990). During that time, more than 60 million cubic yards of waste were buried on approximately 395 acres. Since 1982, the gas produced by the decomposing waste has been fueling electricity production and currently generates roughly seven megawatts of power, supplying electricity for at least 6,000 homes for 32 years.
When it closed in 1990, Coyote Canyon Landfill’s closure plan was the first in the nation to include specifications to create habitat for a federally-listed bird species, the California gnatcatcher. The landfill was designated as a special linkage for birds and animals between the San Joaquin Hills and Upper Newport Bay in the Nature Reserve of Orange County’s Natural Community Conservation Plan.
“TCA spearheaded the restoration of the Coyote Canyon Landfill as mitigation for construction of the 73 Toll Road and because it is a critical part of a comprehensive plan to provide a wildlife link from the Back Bay to the San Joaquin Hills,” added Hill. “The goal was to establish a resilient habitat that needed no maintenance after initial establishment.”
Coastal sage scrub — a low-growing, aromatic and drought-deciduous shrub found in coastal California — developed across the landfill after seeding in the fall of 1994. Because coastal sage scrub includes deep-rooting plants, four and a half feet of soil was added on top of the Coyote Canyon Landfill to accommodate the habitat. Soil monitoring was conducted to ensure the native plants’ moisture and roots did not negatively affect the landfill’s clay cap and gas recovery system. The monitoring and resulting reports were the first demonstration in the southwest U.S. that native vegetation could be planted and maintained without compromising a landfill closure cover or gas recovery system.
Listed as “Threatened” by the federal government in 1993, the California gnatcatcher is a small, non-migratory bird that frequents dense coastal sage scrub. The first California gnatcatcher pair arrived at the Coyote Canyon Landfill ahead of schedule — just two years after the habitat was planted. By 1999, the site’s fifth year, fifteen pairs of California gnatcatchers were successfully breeding in the habitat; 58 percent produced one brood successfully and 33 percent successfully produced two broods. These percentages were comparable to other populations in the region and the Coyote Canyon Landfill habitat was deemed acceptable as mitigation for the California gnatcatcher.
The coastal sage scrub habitat has met all federal permit requirements and the performance standards established by the Biological Opinion issued by the U.S. Fish and Wildlife Service for the 73 Toll Road.
TCA is comprised of two joint powers authorities formed by the California legislature in 1986 to plan, finance, construct and operate Orange County’s 67-mile public toll road system in the most environmentally sensitive way possible.
TCA has conserved and restored 15 locations in Orange County. Hundreds of birds and animals – including the California gnatcatcher – have found a safe home on TCA’s more than 2,100 acres of coastal sage scrub, wetlands, riparian and salt-water marsh. At least 75 baby gnatcatchers, more than 40 species of birds, five species of rodents, 13 invertebrates and larger mammals such as coyote, bobcat and mountain lions utilize TCA’s habitat mitigation areas.
Since 1996, TCA has been a proud participant and active contributor to the Central/Coastal Natural Community Conservation Plan (NCCP), a reserve created to set aside 38,783 acres of prime habitat in Orange County for 42 individual species. During the three years it took to create the plan, TCA contributed its mitigation sites to the reserve and provided $6.6 million of a $10 million endowment, which funds the ongoing management of the reserve. The goal of the NCCP is to conserve native animal and plant species while continuing to allow appropriate development and growth. An estimated 699 acres of TCA’s mitigation areas are included within the reserve and the agencies plan to continue participation through ongoing oversight of the preserved lands.
TOMORROW IS THE LAST DAY TO PAY WITH CASH ON THE TOLL ROADS
Beginning Wednesday, May 14 at 12:01 a.m., cash toll collection will cease on The Toll Roads in Orange County, making travel faster and more convenient for the more than 250,000 weekday commuters who choose The Toll Roads.
“Tuesday will be the final day to pay with cash on The Toll Roads,” said Lisa Bartlett, chairwoman of the Foothill/Eastern Transportation Corridor Agency. “The removal of cash tolls is a trend throughout the tolling industry and we’ve surveyed our cash customers to provide new electronic payment options that will work for them.”
In January, the Transportation Corridor Agencies (TCA), which operates The Toll Roads, introduced four new ways to pay tolls to replace cash toll collection. Along with the hugely-popular FasTrak® payment method, the three new ExpressAccount™ types and the new One-Time-Toll™ option make the drive on The Toll Roads fast and convenient.
More than 82 percent of transactions are already paid electronically using a FasTrak or ExpressAccount, while 13 percent are cash transactions.
“We want all customers to experience the benefits of a free-flowing drive that our FasTrak and ExpressAccount customers enjoy,” said Rush Hill, chairman of the San Joaquin Hills Transportation Corridor Agency. “If they haven’t signed up for a FasTrak or ExpressAccount, now is the time to ensure you always have options.”
Tomorrow is also the final day of work for toll attendants, who have worked at the Toll Roads toll plazas since the first plaza opened in 1993. All toll personnel (toll attendants, lead toll attendants, managers, assistant managers, etc.) are contract employees of Central Parking System, the largest parking management firm in the country, operating approximately 700 parking locations in Orange and Los Angeles counties alone. CPS will seek to find alternate employment options for these employees in other company positions in Southern California.
“We honor the service they’ve provided our customers and they have been part of the success of The Toll Roads,” said Chairman Hill.
TIME IS TICKING: OPEN FASTRAK OR EXPRESSACCOUNT BEFORE CASH TOLL COLLECTION STOPS
In just six days cash toll collection will cease on The Toll Roads. Are you ready? If you have FasTrak® or AN ExpressAccount™ the answer is yes.
If you currently pay with cash when you drive State Routes 73, 133, 241 and 261, now is the time to decide how you will pay after 12:01 a.m. on May 14.
There are five ways to pay tolls on The Toll Roads: FasTrak, three new ExpressAccount types and the new One-Time-Toll option. Click here for information about the different account options and to learn which one is right for you.
TCA is offering new FasTrak and ExpressAccount customers a free week of nonstop driving as soon as they establish an account at thetollroads.com (PROMO CODE: FREETOLL). The offer ends May 11.
Will you join the 450,336 people who have a FasTrak account or the 69,619 who have an ExpressAccount?
