After cash toll collection ended on Orange County’s toll roads on May 14, a program was implemented to ease drivers’ transition to the new all-electronic toll collection system. The transition program — originally put in place through the long Labor Day weekend — has been extended as The Toll Roads continue to evaluate data about usage, payments, feedback from customers and reports from customer service representatives.
“We will keep the transition program in place while we monitor how drivers are using the roads as summer winds down, tourism lightens and many people get back to their commuting routines,” said Mike Kraman, acting CEO of The Toll Roads. “We also want to keep the transition program in place as we make improvements to our customer service functions to better serve our customers.”
As part of the transition program:
• Penalty fees for first-time violations are waived if the tolls incurred are paid within 30 days of receiving a notice of toll evasion. Approximately 40 percent of violation notices are sent to people who have never before received a violation notice.
• Drivers without a pre-established tolling account can pay tolls online within seven days after driving the roads using the One-Time-Toll™ payment option. One-Time-Toll was developed to be used within 48 hours of driving the roads. Data is being reviewed to determine if the One-Time-Toll payment timeframe will be extended permanently.
The following improvements have been (or are being) implemented:
• Additional road signs have been installed. There are now 414 signs on the roadway informing drivers that they are on a tolled road; that cash is not accepted; that tolls can be paid electronically via a pre-established account or online using the One-Time-Toll payment option; and that a violation will be issued if tolls are not paid.
• Information about the closure of cash booths and how to pay online has been added to changeable message signs located on freeways leading to The Toll Roads.
• Information about the penalty relief for first-time violations is inserted into first-time violation notices. The notice also includes information about how to sign up for a FasTrak® or ExpressAccount® for future trips.
• To support the conversion, 14 employees were added to the customer service department. Six additional temporary customer service representatives have been added and 20 more are in the process of being added.
• Forty-six additional phone lines are being added to the customer call center. To accommodate callers.
• Adjustments have been made to information on the website to address common questions.
• Outreach programs to the general public; Spanish-speaking community; tourism industry; rental car agencies; seniors; college campuses; and military are being expanded and revamped as needed.
Approximately 250,000 people drive The Toll Roads every day as a way to avoid traffic congestion and save time. A majority of customers — 91 percent — pay with either a FasTrak, ExpressAccount or with the One-Time-Toll online payment feature. Since May 14, 65,269 ExpressAccounts® have been opened and 440,267 drivers have paid using One-Time-Toll™
Five ways to pay tolls on The Toll Roads:
1. FasTrak: Establish a prepaid account, pay tolls that are $1 less than all other drivers pay and receive a transponder that allows you to pay tolls electronically on every tolled bridge, lane and road in California.
2. Charge ExpressAccount: Establish an account with no prepayment. Drive The Toll Roads and your daily tolls are charged to your credit card. You cannot use this account to pay tolls on any other bridge, lane or road.
3. Invoice ExpressAccount: Establish an account with no prepayment. Drive The Toll Roads and, at the end of the month, receive an invoice for your accumulated tolls. This account includes an invoice fee. You cannot use this account to pay tolls on any other bridge, lane or road.
4. Prepaid ExpressAccount: Establish a prepaid account. Drive The Toll Roads and tolls are deducted from your prepaid account. You cannot use this account to pay tolls on any other bridge, lane or roads.
5. One-Time-Toll payment option: Drive The Toll Roads and within 48 hours after your drive, use our website or free app to pay your toll(s) with a credit card.
Phishing Scam Alert: There is a phishing email* being sent to drivers across the nation claiming they owe money for unpaid E-ZPass tolls. This is not an email from The Toll Roads, the Transportation Corridor Agencies, E-ZPass or E-ZPass tolling agencies. E-ZPass is used to collect tolls electronically on the East Coast; FasTrak is used to collect tolls electronically on the West Coast.
Please do not open or respond to the email if you receive it. To see an example of the email, please click here.
*Phishing emails, websites and phone calls are designed to steal money. Cybercriminals can do this by installing malicious software on your computer or stealing personal information off of your computer. To report a phishing email, forward it to: email@example.com.
We’ve implemented a program to help drivers transition to all-electronic toll collection, which went into effect on May 14 when cash toll collection was removed from The Toll Roads (State Routes 73, 133, 241 and 261).
Through Labor Day, The Toll Roads are waiving penalty fees for first-time violators. First-time violators will receive a notice of toll evasion in the mail with instructions for how to pay the toll online, without having to pay penalty. The toll must be paid online within 30 days of receiving the notice of toll evasion.
Violators are drivers who use The Toll Roads without making an attempt to pay their toll(s). Everyday 250,000 people drive The Toll Roads – and most of them pay their tolls with FasTrak or an ExpressAccount.
For infrequent trips, the One-Time-Toll payment option allows drivers to use The Toll Roads without an account and pay the toll online at thetollroads.com or via The Toll Roads’ free app within 48 hours after using the roads to avoid a violation.
To help all drivers transition to all-electronic toll collection, The Toll Roads have hired 10 additional customer service representatives to work in the Customer Call Center. With 14 customer service representatives added to the call center before May 14, there will soon be a total of 54 representatives helping customers in four languages.
Out on the roads, 236 new signs were posted with the conversion to cash-less tolling — of those, 111 are for One-Time-Toll drivers. Additional signs are being added and will include flashing lights to better alert drivers to changes and how to pay tolls.
CALIFORNIA’S FIRST SUCCESSFUL NATIVE HABITAT RESTORATION ON A CLOSED LANDFILL CELEBRATES 20TH ANNIVERSARY
Twenty years ago, the Transportation Corridor Agencies (TCA) made history when they planted 122 acres of coastal sage scrub on the former Coyote Canyon Landfill in Newport Beach, Calif. It was the first time that native habitat for an endangered species had ever been planted on a closed landfill. Today, it is a thriving habitat that supports native wildlife and requires no maintenance.
“Coyote Canyon proves to everyone that habitat restoration that is carefully planned and flawlessly executed can produce great results. It truly is one of the great environmental success stories in Orange County,” said Rush Hill, mayor of Newport Beach and chairman of the San Joaquin Hills Transportation Corridor Agency.
Central Orange County’s solid waste was disposed of at the Coyote Canyon Landfill for 27 years (1963 to 1990). During that time, more than 60 million cubic yards of waste were buried on approximately 395 acres. Since 1982, the gas produced by the decomposing waste has been fueling electricity production and currently generates roughly seven megawatts of power, supplying electricity for at least 6,000 homes for 32 years.
When it closed in 1990, Coyote Canyon Landfill’s closure plan was the first in the nation to include specifications to create habitat for a federally-listed bird species, the California gnatcatcher. The landfill was designated as a special linkage for birds and animals between the San Joaquin Hills and Upper Newport Bay in the Nature Reserve of Orange County’s Natural Community Conservation Plan.
“TCA spearheaded the restoration of the Coyote Canyon Landfill as mitigation for construction of the 73 Toll Road and because it is a critical part of a comprehensive plan to provide a wildlife link from the Back Bay to the San Joaquin Hills,” added Hill. “The goal was to establish a resilient habitat that needed no maintenance after initial establishment.”
Coastal sage scrub — a low-growing, aromatic and drought-deciduous shrub found in coastal California — developed across the landfill after seeding in the fall of 1994. Because coastal sage scrub includes deep-rooting plants, four and a half feet of soil was added on top of the Coyote Canyon Landfill to accommodate the habitat. Soil monitoring was conducted to ensure the native plants’ moisture and roots did not negatively affect the landfill’s clay cap and gas recovery system. The monitoring and resulting reports were the first demonstration in the southwest U.S. that native vegetation could be planted and maintained without compromising a landfill closure cover or gas recovery system.
Listed as “Threatened” by the federal government in 1993, the California gnatcatcher is a small, non-migratory bird that frequents dense coastal sage scrub. The first California gnatcatcher pair arrived at the Coyote Canyon Landfill ahead of schedule — just two years after the habitat was planted. By 1999, the site’s fifth year, fifteen pairs of California gnatcatchers were successfully breeding in the habitat; 58 percent produced one brood successfully and 33 percent successfully produced two broods. These percentages were comparable to other populations in the region and the Coyote Canyon Landfill habitat was deemed acceptable as mitigation for the California gnatcatcher.
The coastal sage scrub habitat has met all federal permit requirements and the performance standards established by the Biological Opinion issued by the U.S. Fish and Wildlife Service for the 73 Toll Road.
TCA is comprised of two joint powers authorities formed by the California legislature in 1986 to plan, finance, construct and operate Orange County’s 67-mile public toll road system in the most environmentally sensitive way possible.
TCA has conserved and restored 15 locations in Orange County. Hundreds of birds and animals – including the California gnatcatcher – have found a safe home on TCA’s more than 2,100 acres of coastal sage scrub, wetlands, riparian and salt-water marsh. At least 75 baby gnatcatchers, more than 40 species of birds, five species of rodents, 13 invertebrates and larger mammals such as coyote, bobcat and mountain lions utilize TCA’s habitat mitigation areas.
Since 1996, TCA has been a proud participant and active contributor to the Central/Coastal Natural Community Conservation Plan (NCCP), a reserve created to set aside 38,783 acres of prime habitat in Orange County for 42 individual species. During the three years it took to create the plan, TCA contributed its mitigation sites to the reserve and provided $6.6 million of a $10 million endowment, which funds the ongoing management of the reserve. The goal of the NCCP is to conserve native animal and plant species while continuing to allow appropriate development and growth. An estimated 699 acres of TCA’s mitigation areas are included within the reserve and the agencies plan to continue participation through ongoing oversight of the preserved lands.
Beginning Wednesday, May 14 at 12:01 a.m., cash toll collection will cease on The Toll Roads in Orange County, making travel faster and more convenient for the more than 250,000 weekday commuters who choose The Toll Roads.
“Tuesday will be the final day to pay with cash on The Toll Roads,” said Lisa Bartlett, chairwoman of the Foothill/Eastern Transportation Corridor Agency. “The removal of cash tolls is a trend throughout the tolling industry and we’ve surveyed our cash customers to provide new electronic payment options that will work for them.”
In January, the Transportation Corridor Agencies (TCA), which operates The Toll Roads, introduced four new ways to pay tolls to replace cash toll collection. Along with the hugely-popular FasTrak® payment method, the three new ExpressAccount™ types and the new One-Time-Toll™ option make the drive on The Toll Roads fast and convenient.
More than 82 percent of transactions are already paid electronically using a FasTrak or ExpressAccount, while 13 percent are cash transactions.
“We want all customers to experience the benefits of a free-flowing drive that our FasTrak and ExpressAccount customers enjoy,” said Rush Hill, chairman of the San Joaquin Hills Transportation Corridor Agency. “If they haven’t signed up for a FasTrak or ExpressAccount, now is the time to ensure you always have options.”
Tomorrow is also the final day of work for toll attendants, who have worked at the Toll Roads toll plazas since the first plaza opened in 1993. All toll personnel (toll attendants, lead toll attendants, managers, assistant managers, etc.) are contract employees of Central Parking System, the largest parking management firm in the country, operating approximately 700 parking locations in Orange and Los Angeles counties alone. CPS will seek to find alternate employment options for these employees in other company positions in Southern California.
“We honor the service they’ve provided our customers and they have been part of the success of The Toll Roads,” said Chairman Hill.
In just six days cash toll collection will cease on The Toll Roads. Are you ready? If you have FasTrak® or AN ExpressAccount™ the answer is yes.
If you currently pay with cash when you drive State Routes 73, 133, 241 and 261, now is the time to decide how you will pay after 12:01 a.m. on May 14.
There are five ways to pay tolls on The Toll Roads: FasTrak, three new ExpressAccount types and the new One-Time-Toll option. Click here for information about the different account options and to learn which one is right for you.
TCA is offering new FasTrak and ExpressAccount customers a free week of nonstop driving as soon as they establish an account at thetollroads.com (PROMO CODE: FREETOLL). The offer ends May 11.
Will you join the 450,336 people who have a FasTrak account or the 69,619 who have an ExpressAccount?
The new signs are purple, which is the color increasingly being used by tolling agencies across the nation to indicate that a road and/or lanes are tolled electronically.
The move to purple signage for all-electronic toll lanes started in 1991 in New Jersey, New York and Pennsylvania. In 2008, the Federal Highway Administration officially supported the use of the color purple for electronic toll collection signs to facilitate smooth vehicle flow and eliminate driver confusion.
The new signs on The Toll Roads indicate that all drivers now use the former “FasTrak® Only” lanes. The appropriate tolls will be deducted from the FasTrak or ExpressAccount™ (charge, prepaid or invoice) the vehicle is registered to. If the driver does not have an account, they can use TheTollRoads.com or our free app to pay a One-Time-Toll™ within 48 hours after the trip.
The new One-Time-Toll signs have a blue background indicative of informational road signs and display our website where users can go to pay One-Time-Toll. Of the 121 new signs, 32 are One-Time-Toll signs.
Drivers who fail to pay a toll using one of the five, abovementioned options will receive a violation notice.
The signs will continue to be installed at night over the next several weeks.
In January, The Toll Roads introduced more ways to pay tolls to replace cash toll collection. Along with the hugely-popular FasTrak payment method, the three new ExpressAccount types make the drive on The Toll Roads fast and convenient — and most importantly — nonstop. With FasTrak and ExpressAccounts, all tolls are collected electronically while motorists travel at highway speeds.
For more information about the different account options and which one is right for you, please visit thetollroads.com. An ExpressAccount can only be used on The Toll Roads (State Routes 73, 133, 241 and 261) and the toll is, on average, 20 percent higher than the toll paid by a FasTrak customer.