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THE TOLL ROADS APP REACHES 112,000 DOWNLOADS

App in phoneThe Toll Roads’ popular app has reached more than 112,000 downloads, allowing customers to open new accounts and manage existing accounts with ease and convenience using their mobile device.

In May, the entire Toll Roads network (State Routes 73, 133, 241 and 261) will end cash toll collection, so customers who drive on the roads will never have to stop and pay their tolls. All tolls will be paid electronically through five different options: 1) a FasTrak® account 2) one of three new ExpressAccount™ types or 3) the One-Time-Toll™ option, which does not require the driver to have an account and is designed for infrequent users and visitors.

 “With the removal of cash, The Toll Roads’ app is a convenient way for customers to manage their accounts and pay tolls from wherever they are,” said Lisa Telles, chief communications officer at The Toll Roads.

Originally released in May 2012 (version 2.0 was released in February), the app is available for download by accessing the Apple App Store or Google Play Store from a device and, then, typing in “FasTrak” or “The Toll Roads” in the search function. The app allows users to sign up for FasTrak or an ExpressAccount or pay a toll using the One-Time-Toll option within 48 hours after their trip on The Toll Roads.

Customers with a FasTrak or ExpressAccount may use the account management features of the app, including:

  • View account balances
  • Make payments
  • Edit account information
  • Add or remove vehicles, including rental and loaner vehicles
  • Request additional FasTrak transponders
  • Review recent activity.

For the month of February, customers used the app for the following:

  • 828 new accounts (FasTrak or ExpressAccount) were opened
  • 4,259 vehicle updates were made
  • 4,332 payments were made
  • 2,359 payment methods (i.e., updating credit cards on file) were updated
  • 350 people used the One-Time-Toll feature.

For more information about the different account options, please visit thetollroads.com. An ExpressAccount can only be used on The Toll Roads (SRs 73, 133, 241 and 261) and the toll is, on average, 20 percent higher than the toll paid by a FasTrak customer.

THE TOLL ROADS APP UPDATE FEATURES MORE WAYS TO PAY TOLLS

App in phoneWe’ve released version 2.0 of The Toll Roads’ award-winning app to make paying tolls more convenient. The version’s new functions will make driving The Toll Roads easier after cash toll collection is removed from the roads in May 2014.

The app’s latest update allows customers to sign up for and manage one of the three new ExpressAccount™ types and/or use the new One-Time-Toll™ payment option from their device.  The app continues to allow users to sign up for and manage a FasTrak account.

The app can be downloaded from the Apple App or Google Play Stores by typing “FasTrak” or “The Toll Roads” in the search function.

“The Toll Roads continually seek ways to make our customers’ experience fast, reliable and convenient,” said Neil Peterson, CEO of the Transportation Corridor Agencies (TCA), which operates The Toll Roads. “This latest app upgrade is another innovative way to improve our customer service.”

Customers with a FasTrak or ExpressAccount may use the app’s account management features to:

  • View account balances
  • Make payments
  • Edit account information
  • Add or remove vehicles, including rental and loaner vehicles
  • Request additional FasTrak transponders
  • Review recent activity

TCA was the first toll road operator in the nation to offer an app for toll account management. Since its original release in May 2012, nearly 100,000 customers have downloaded a version of The Toll Roads app.

To learn more about the app, click here.

To learn more about the five ways to pay tolls incurred on The Toll Roads, click here.

Use The Toll Roads App to Earn $30 in Free Tolls

App in phoneSeptember 1 through November 30, use The Toll Roads’ free app to sign up for a new FasTrak® account and $30 in tolls will instantly be credited to the new account.  The app is available in the Apple App and Google Play Stores.   To receive the $30 in free tolls, use promo code “Mobile30” at sign up. 

The Toll Roads recently released version 1.2 of its award-winning app.  The update allows users to establish a FasTrak account entirely from their mobile device while continuing to give FasTrak accountholders access to the same account and customer service features available on The Toll Roads’ website.

The app also allows users to:

  • View account balances
  • Make payments
  • Edit account information
  • Add or remove vehicles, including rental and loaner vehicles
  • Request additional transponders
  • Review recent activity

In May 2012, The Toll Roads became the first toll road operator in the nation to offer an app for toll account management.  To date, more than 44,000 customers have downloaded The Toll Roads App.  Click here to learn more.