Blog Archives

Paying Tolls Online Now as Easy as Typing Your License Plate Number

An upgrade to The Toll Roads’ online toll payment option allows drivers who don’t have an existing account to pay online with just a vehicle license plate number. This means drivers no longer need to input where they entered and exited The Toll Roads in order to calculate their toll.

The new system feature is particularly helpful to visitors and those driving The Toll Roads for the first time — and those who only make 2-3 trips a year and choose not to have an account. . Instead of remembering the details of their trip, drivers can use the option to and let the system present the tolls due.

“All you have to do is enter your license plate number and dates of travel online and we’ll calculate the tolls for you,” said Lisa Telles, Chief Communications Officer for the Transportation Corridor Agencies. “We wanted to make it easier than ever for people traveling through Orange County to drive the largest toll road network in California.”

Cameras capture the license plates of vehicles traveling on The Toll Roads. When a driver inputs a license plate number, the online payment system scans the database to identify any unpaid tolls for the date range specified. Once payment is processed, drivers receive a detailed statement with their trip details listed. Drivers who choose to can still use the original method by selecting “I’ll Calculate My Tolls” and enter specific trip details to pay their tolls.

Drivers have five days to pay tolls online, through The Toll Roads mobile app or by phone after driving the 73, 133, 241 and 261 Toll Roads. Users access the online payment system from TheTollRoads.com by choosing “Pay Toll Now.”

Paying tolls for a rental car is even easier. The Toll Roads of Orange County partner with most major rental car companies to allow tolls to be paid through car rental agreements. This minimizes the need to remember paying the toll and removes the potential of a rental car customer receiving a violation from the Toll Roads. Check with individual rental car companies to find out how they bill for tolls and if any additional fees apply.

No matter the reason for a visit to Orange County, driving The Toll Roads is a great way to get there faster and stress-free. Thanks to upgrades to the online payment option, it’s easier than ever for anyone driving The Toll Roads to pay tolls and enjoy driving on 51-miles of congestion-free and stress-free roads.

91 Express Lanes Extended by 8 Miles

Tomorrow morning, FasTrak accountholders will have eight new miles to drive when the Riverside segment of the 91 Express Lanes opens for the morning commute.

The new Riverside segment stretches from the Orange/Riverside County Line to 1.) McKinley Street on State Route 91 and 2.) Ontario Avenue on Interstate 15 South. There will not be direct access to Interstate 15 North from the Express Lanes.

Drivers will be able to travel the existing Orange County segment (between State Route 55 and the Orange/Riverside County Line), the new Riverside segment or the two segments combined for 18 miles of time savings. There will be an entry/exit point at the Orange/Riverside County Line.

Use the 91 Express Lanes and 241 Toll Road in the Same Trip:

Westbound State Route 91 drivers can enter the Express Lanes at McKinley Street (State Route 91) or Ontario Avenue (northbound Interstate 15) and exit at the County Line to access the southbound 241 Toll Road.

Northbound 241 Toll Road drivers can enter the eastbound 91 Express Lanes at the County Line to travel the Express Lanes through Corona.

Paying Tolls:

A toll will be charged for each 91 Express Lanes segment used. Overhead signs at every entry point will display the price for traveling a single segment and the full length of the Express Lanes. Toll rates can also be found at 91ExpressLanes.com.

FasTrak Transponder Required:

All vehicles, including carpoolers, must have a properly mounted FasTrak transponder issued by a California toll agency for toll collection. A transponder can be used to pay tolls on every tolled bridge, lane and road in California. Tolls on the 91 Express Lanes cannot be paid via license plate or with cash.

Carpools of three or more wishing to receive the carpool discount on the 91 Express Lanes must have a FasTrak transponder mounted and travel through the designated HOV3+ lane (the far left lane) at the toll points for both the Orange County and Riverside segments to receive the carpool discount.

Additional Project Improvements:

As part of the Riverside County Transportation Commission’s project, a new general purpose lane is being added in both directions on State Route 91 between State Route 71 and Interstate 15. Auxiliary lanes, interchanges, bridges, ramps and local streets have also been improved through Corona and will open in phases.

More Information:

91ExpressLanes.com/general-info/

 

 

The Toll Roads: Where to Go & What to Know

School is out, bags are packed and summer vacation has officially begun. But before you hit the road for your family staycation or road trip, here’s a list of the five things you need to know to beat the summer heat and SoCal traffic:

FasTrak_throughout_CADon’t Forget to Pack Your FasTrak® Transponder – The 73 Toll Road is a popular route for drivers traveling between Los Angeles and San Diego and the 241 Toll Road is a popular route to get to and from the Inland Empire, mountains and deserts to Orange County’s beaches. Be sure you’ve packed your FasTrak transponder before hitting the road. Because not only can you use FasTrak to pay tolls when driving The Toll Roads in Orange County but it also works on all of California’s tolled bridges, lanes and roads.

Paying Tolls Without an Account? There’s An App for That. – The Toll Roads recently released a new and improved mobile app allowing you to pay tolls on the 73, 133, 241 and 261 Toll Roads in the palm of your hand if you don’t have an account. Download the latest version of The Toll Roads’ app by searching “the toll roads” in the Google Play and Apple App Stores and enjoy a stress-free drive in Orange County. You can also compare account types and sign up with the updated app.

MobileAppBpngPaying Tolls With a Rental Car is Now Easier than Ever – The Toll Roads have partnered with most major rental car companies to simplify toll payments by allowing tolls to be charged directly to your credit card through rental car agreements. The new rental car toll payment program, eligible only on State Routes 73, 133, 241 and 261 in Southern California, eliminates the chance of a rental car customer receiving a Notice of Toll Evasion after they return their rental vehicle. Visit our rental car page to learn more about options for rental car drivers, including steps to take if you’re already a FasTrak or ExpressAccount® customer.

RentalCarMapCalculate Your Tolls – Want to know what the cost is for a particular trip? Check out our online toll calculator to easily calculate your toll by selecting the road you will drive; your entry and exit points (choose “unknown” if you are not sure); how you will pay; and type of vehicle. Rates to drive on Orange County’s Toll Roads will increase slightly on Friday, July 1, from one cent to 14 cents, depending on the location and time of travel. The toll calculator webpage also features a downloadable map and rate card.

Hosting Family & Friends? –If you’re hosting out-of-town guests or renting or borrowing a vehicle, be sure to temporarily add the vehicle’s license plate number to your FasTrak or ExpressAccount so they can drive The Toll Road without worrying to pay online.

Safe travels and enjoy your drive on The Toll Roads.

The Toll Roads Fans Spread The Love

Facebook Giveaway Main GraphicIn February, we showed our love for our drivers by giving away $50 in free toll credits to four lucky winners.

To be eligible to win, we asked drivers to “Like” The Toll Roads on Facebook and leave a comment on the page explaining what they love most about driving The Toll Roads.

We received more than one thousand entries and were overjoyed reading the comments.

One driver shared that she’s been driving the 241 Toll Road every day for the past 10 years to avoid traffic on her commute. While The Toll Roads save her time, what she loves most about her drive is the view. In spring, the hills are green and flowers are growing and in the winter the mountain tops in the distance are covered in snow. In her day-to day-routine of city life, she told us her daily view of nature relaxes her and it’s what she loves most about her drive every morning.

We received many comments from drivers sharing how The Toll Roads help them get to their destination on time with less stress and home to their families quicker at the end of a long day. The heart below displays the words used most in the responses we received.

Love Your Drive Word Cloud

Drivers also said:

  • “I love the fact that it gets me to my grandkids faster. I spend less time on the road and get more time with them.”
  • “Light traffic, and the view of Catalina Island from the 73 can’t be beat!”
  • “I love it when I work longer than usual and get stuck right at the worst traffic times, then that feeling you get when you can hop on The Toll Road and breeze on through.”
  • “There’s nothing like arriving home on a Friday evening in a stress free, relaxed mood after a long week of work!”

 

Thank you to all of our drivers who entered. We work hard everyday to ensure that you love your drive.

TRANSITION PROGRAM REMAINS IN PLACE TO EASE DRIVER CONVERSION TO ALL-ELECTRONIC TOLL COLLECTION

Road Entry No CashAfter cash toll collection ended on Orange County’s toll roads on May 14, a program was implemented to ease drivers’ transition to the new all-electronic toll collection system. The transition program — originally put in place through the long Labor Day weekend — has been extended as The Toll Roads continue to evaluate data about usage, payments, feedback from customers and reports from customer service representatives.

“We will keep the transition program in place while we monitor how drivers are using the roads as summer winds down, tourism lightens and many people get back to their commuting routines,” said Mike Kraman, acting CEO of The Toll Roads. “We also want to keep the transition program in place as we make improvements to our customer service functions to better serve our customers.”

As part of the transition program:
• Penalty fees for first-time violations are waived if the tolls incurred are paid within 30 days of receiving a notice of toll evasion. Approximately 40 percent of violation notices are sent to people who have never before received a violation notice.

• Drivers without a pre-established tolling account can pay tolls online within seven days after driving the roads using the One-Time-Toll™ payment option. One-Time-Toll was developed to be used within 48 hours of driving the roads. Data is being reviewed to determine if the One-Time-Toll payment timeframe will be extended permanently.

The following improvements have been (or are being) implemented:
• Additional road signs have been installed. There are now 414 signs on the roadway informing drivers that they are on a tolled road; that cash is not accepted; that tolls can be paid electronically via a pre-established account or online using the One-Time-Toll payment option; and that a violation will be issued if tolls are not paid.
• Information about the closure of cash booths and how to pay online has been added to changeable message signs located on freeways leading to The Toll Roads.
• Information about the penalty relief for first-time violations is inserted into first-time violation notices. The notice also includes information about how to sign up for a FasTrak® or ExpressAccount® for future trips.
• To support the conversion, 14 employees were added to the customer service department. Six additional temporary customer service representatives have been added and 20 more are in the process of being added.
• Forty-six additional phone lines are being added to the customer call center. To accommodate callers.
• Adjustments have been made to information on the website to address common questions.
• Outreach programs to the general public; Spanish-speaking community; tourism industry; rental car agencies; seniors; college campuses; and military are being expanded and revamped as needed.

OTT To Avoid VioApproximately 250,000 people drive The Toll Roads every day as a way to avoid traffic congestion and save time. A majority of customers — 91 percent — pay with either a FasTrak, ExpressAccount or with the One-Time-Toll online payment feature. Since May 14, 65,269 ExpressAccounts® have been opened and 440,267 drivers have paid using One-Time-Toll™

Five ways to pay tolls on The Toll Roads:
1. FasTrak: Establish a prepaid account, pay tolls that are $1 less than all other drivers pay and receive a transponder that allows you to pay tolls electronically on every tolled bridge, lane and road in California.
2. Charge ExpressAccount: Establish an account with no prepayment. Drive The Toll Roads and your daily tolls are charged to your credit card. You cannot use this account to pay tolls on any other bridge, lane or road.
3. Invoice ExpressAccount: Establish an account with no prepayment. Drive The Toll Roads and, at the end of the month, receive an invoice for your accumulated tolls. This account includes an invoice fee. You cannot use this account to pay tolls on any other bridge, lane or road.
4. Prepaid ExpressAccount: Establish a prepaid account. Drive The Toll Roads and tolls are deducted from your prepaid account. You cannot use this account to pay tolls on any other bridge, lane or roads.
5. One-Time-Toll payment option: Drive The Toll Roads and within 48 hours after your drive, use our website or free app to pay your toll(s) with a credit card.

 

The Toll Roads Update: All-Electronic Toll Collection

IMG_9176_WebWe’ve implemented a program to help drivers transition to all-electronic toll collection, which went into effect on May 14 when cash toll collection was removed from The Toll Roads (State Routes 73, 133, 241 and 261).

Through Labor Day, The Toll Roads are waiving penalty fees for first-time violators.  First-time violators will receive a notice of toll evasion in the mail with instructions for how to pay the toll online, without having to pay penalty.  The toll must be paid online within 30 days of receiving the notice of toll evasion.

Violators are drivers who use The Toll Roads without making an attempt to pay their toll(s).  Everyday 250,000 people drive The Toll Roads – and most of them pay their tolls with FasTrak or an ExpressAccount.

IMG_9164_WebFor infrequent trips, the One-Time-Toll payment option allows drivers to use The Toll Roads without an account and pay the toll online at thetollroads.com or via The Toll Roads’ free app within 48 hours after using the roads to avoid a violation.

To help all drivers transition to all-electronic toll collection, The Toll Roads have hired 10 additional customer service representatives to work in the Customer Call Center.  With 14 customer service representatives added to the call center before May 14, there will soon be a total of 54 representatives helping customers in four languages.

Out on the roads, 236 new signs were posted with the conversion to cash-less tolling — of those, 111 are for One-Time-Toll drivers.  Additional signs are being added and will include flashing lights to better alert drivers to changes and how to pay tolls.

THERE’S NO MORE STOPPING TO PAY TOLLS ON THE TOLL ROADS

007_14_Infographic

TOMORROW IS THE LAST DAY TO PAY WITH CASH ON THE TOLL ROADS

Beginning Wednesday, May 14 at 12:01 a.m., cash toll collection will cease on The Toll Roads in Orange County, making travel faster and more convenient for the more than 250,000 weekday commuters who choose The Toll Roads.

“Tuesday will be the final day to pay with cash on The Toll Roads,” said Lisa Bartlett, chairwoman of the Foothill/Eastern Transportation Corridor Agency. “The removal of cash tolls is a trend throughout the tolling industry and we’ve surveyed our cash customers to provide new electronic payment options that will work for them.”

Cars at 73 Toll Booths

In January, the Transportation Corridor Agencies (TCA), which operates The Toll Roads, introduced four new ways to pay tolls to replace cash toll collection. Along with the hugely-popular FasTrak® payment method, the three new ExpressAccount™ types and the new One-Time-Toll™ option make the drive on The Toll Roads fast and convenient.

More than 82 percent of transactions are already paid electronically using a FasTrak or ExpressAccount, while 13 percent are cash transactions.

“We want all customers to experience the benefits of a free-flowing drive that our FasTrak and ExpressAccount customers enjoy,” said Rush Hill, chairman of the San Joaquin Hills Transportation Corridor Agency. “If they haven’t signed up for a FasTrak or ExpressAccount, now is the time to ensure you always have options.”

Tomorrow is also the final day of work for toll attendants, who have worked at the Toll Roads toll plazas since the first plaza opened in 1993. All toll personnel (toll attendants, lead toll attendants, managers, assistant managers, etc.) are contract employees of Central Parking System, the largest parking management firm in the country, operating approximately 700 parking locations in Orange and Los Angeles counties alone. CPS will seek to find alternate employment options for these employees in other company positions in Southern California.

“We honor the service they’ve provided our customers and they have been part of the success of The Toll Roads,” said Chairman Hill.

TIME IS TICKING: OPEN FASTRAK OR EXPRESSACCOUNT BEFORE CASH TOLL COLLECTION STOPS

In just six days cash toll collection will cease on The Toll Roads.  Are you ready?  If you have FasTrak® or AN ExpressAccount™ the answer is yes.

If you currently pay with cash when you drive State Routes 73, 133, 241 and 261, now is the time to decide how you will pay after 12:01 a.m. on May 14.

There are five ways to pay tolls on The Toll Roads: FasTrak, three new ExpressAccount types and the new One-Time-Toll option.  Click here for information about the different account options and to learn which one is right for you.

TCA is offering new FasTrak and ExpressAccount customers a free week of nonstop driving as soon as they establish an account at thetollroads.com (PROMO CODE: FREETOLL). The offer ends May 11.

Will you join the 450,336 people who have a FasTrak account or the 69,619 who have an ExpressAccount?

Screen Shot 2014-04-14 at 4.20.39 PM

SIGNS ON THE TOLL ROADS ARE GOING PURPLE

IMG_0344%20%28Small%29In anticipation of The Toll Roads removing cash toll collection on May 14 at 12:01 a.m., 121 new signs are being installed on the 73, 133, 241 and 261 Toll Roads.

The new signs are purple, which is the color increasingly being used by tolling agencies across the nation to indicate that a road and/or lanes are tolled electronically.

The move to purple signage for all-electronic toll lanes started in 1991 in New Jersey, New York and Pennsylvania.  In 2008, the Federal Highway Administration officially supported the use of the color purple for electronic toll collection signs to facilitate smooth vehicle flow and eliminate driver confusion.

IMG_0339%20%28Small%29The new signs on The Toll Roads indicate that all drivers now use the former “FasTrak® Only” lanes.  The appropriate tolls will be deducted from the FasTrak or ExpressAccount™ (charge, prepaid or invoice) the vehicle is registered to.  If the driver does not have an account, they can use TheTollRoads.com or our free app to pay a One-Time-Toll™ within 48 hours after the trip.

The new One-Time-Toll signs have a blue background indicative of informational road signs and display our website where users can go to pay One-Time-Toll. Of the 121 new signs, 32 are One-Time-Toll signs.

Drivers who fail to pay a toll using one of the five, abovementioned options will receive a violation notice.

The signs will continue to be installed at night over the next several weeks.

OTT-SB241-Tomato_Springs-20140415In January, The Toll Roads introduced more ways to pay tolls to replace cash toll collection. Along with the hugely-popular FasTrak payment method, the three new ExpressAccount types make the drive on The Toll Roads fast and convenient — and most importantly — nonstop. With FasTrak and ExpressAccounts, all tolls are collected electronically while motorists travel at highway speeds.

For more information about the different account options and which one is right for you, please visit thetollroads.com. An ExpressAccount can only be used on The Toll Roads (State Routes 73, 133, 241 and 261) and the toll is, on average, 20 percent higher than the toll paid by a FasTrak customer.