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Paying Tolls Online Now as Easy as Typing Your License Plate Number

An upgrade to The Toll Roads’ online toll payment option allows drivers who don’t have an existing account to pay online with just a vehicle license plate number. This means drivers no longer need to input where they entered and exited The Toll Roads in order to calculate their toll.

The new system feature is particularly helpful to visitors and those driving The Toll Roads for the first time — and those who only make 2-3 trips a year and choose not to have an account. . Instead of remembering the details of their trip, drivers can use the option to and let the system present the tolls due.

“All you have to do is enter your license plate number and dates of travel online and we’ll calculate the tolls for you,” said Lisa Telles, Chief Communications Officer for the Transportation Corridor Agencies. “We wanted to make it easier than ever for people traveling through Orange County to drive the largest toll road network in California.”

Cameras capture the license plates of vehicles traveling on The Toll Roads. When a driver inputs a license plate number, the online payment system scans the database to identify any unpaid tolls for the date range specified. Once payment is processed, drivers receive a detailed statement with their trip details listed. Drivers who choose to can still use the original method by selecting “I’ll Calculate My Tolls” and enter specific trip details to pay their tolls.

Drivers have five days to pay tolls online, through The Toll Roads mobile app or by phone after driving the 73, 133, 241 and 261 Toll Roads. Users access the online payment system from TheTollRoads.com by choosing “Pay Toll Now.”

Paying tolls for a rental car is even easier. The Toll Roads of Orange County partner with most major rental car companies to allow tolls to be paid through car rental agreements. This minimizes the need to remember paying the toll and removes the potential of a rental car customer receiving a violation from the Toll Roads. Check with individual rental car companies to find out how they bill for tolls and if any additional fees apply.

No matter the reason for a visit to Orange County, driving The Toll Roads is a great way to get there faster and stress-free. Thanks to upgrades to the online payment option, it’s easier than ever for anyone driving The Toll Roads to pay tolls and enjoy driving on 51-miles of congestion-free and stress-free roads.

TRANSITION PROGRAM REMAINS IN PLACE TO EASE DRIVER CONVERSION TO ALL-ELECTRONIC TOLL COLLECTION

Road Entry No CashAfter cash toll collection ended on Orange County’s toll roads on May 14, a program was implemented to ease drivers’ transition to the new all-electronic toll collection system. The transition program — originally put in place through the long Labor Day weekend — has been extended as The Toll Roads continue to evaluate data about usage, payments, feedback from customers and reports from customer service representatives.

“We will keep the transition program in place while we monitor how drivers are using the roads as summer winds down, tourism lightens and many people get back to their commuting routines,” said Mike Kraman, acting CEO of The Toll Roads. “We also want to keep the transition program in place as we make improvements to our customer service functions to better serve our customers.”

As part of the transition program:
• Penalty fees for first-time violations are waived if the tolls incurred are paid within 30 days of receiving a notice of toll evasion. Approximately 40 percent of violation notices are sent to people who have never before received a violation notice.

• Drivers without a pre-established tolling account can pay tolls online within seven days after driving the roads using the One-Time-Toll™ payment option. One-Time-Toll was developed to be used within 48 hours of driving the roads. Data is being reviewed to determine if the One-Time-Toll payment timeframe will be extended permanently.

The following improvements have been (or are being) implemented:
• Additional road signs have been installed. There are now 414 signs on the roadway informing drivers that they are on a tolled road; that cash is not accepted; that tolls can be paid electronically via a pre-established account or online using the One-Time-Toll payment option; and that a violation will be issued if tolls are not paid.
• Information about the closure of cash booths and how to pay online has been added to changeable message signs located on freeways leading to The Toll Roads.
• Information about the penalty relief for first-time violations is inserted into first-time violation notices. The notice also includes information about how to sign up for a FasTrak® or ExpressAccount® for future trips.
• To support the conversion, 14 employees were added to the customer service department. Six additional temporary customer service representatives have been added and 20 more are in the process of being added.
• Forty-six additional phone lines are being added to the customer call center. To accommodate callers.
• Adjustments have been made to information on the website to address common questions.
• Outreach programs to the general public; Spanish-speaking community; tourism industry; rental car agencies; seniors; college campuses; and military are being expanded and revamped as needed.

OTT To Avoid VioApproximately 250,000 people drive The Toll Roads every day as a way to avoid traffic congestion and save time. A majority of customers — 91 percent — pay with either a FasTrak, ExpressAccount or with the One-Time-Toll online payment feature. Since May 14, 65,269 ExpressAccounts® have been opened and 440,267 drivers have paid using One-Time-Toll™

Five ways to pay tolls on The Toll Roads:
1. FasTrak: Establish a prepaid account, pay tolls that are $1 less than all other drivers pay and receive a transponder that allows you to pay tolls electronically on every tolled bridge, lane and road in California.
2. Charge ExpressAccount: Establish an account with no prepayment. Drive The Toll Roads and your daily tolls are charged to your credit card. You cannot use this account to pay tolls on any other bridge, lane or road.
3. Invoice ExpressAccount: Establish an account with no prepayment. Drive The Toll Roads and, at the end of the month, receive an invoice for your accumulated tolls. This account includes an invoice fee. You cannot use this account to pay tolls on any other bridge, lane or road.
4. Prepaid ExpressAccount: Establish a prepaid account. Drive The Toll Roads and tolls are deducted from your prepaid account. You cannot use this account to pay tolls on any other bridge, lane or roads.
5. One-Time-Toll payment option: Drive The Toll Roads and within 48 hours after your drive, use our website or free app to pay your toll(s) with a credit card.

 

The Toll Roads Update: All-Electronic Toll Collection

IMG_9176_WebWe’ve implemented a program to help drivers transition to all-electronic toll collection, which went into effect on May 14 when cash toll collection was removed from The Toll Roads (State Routes 73, 133, 241 and 261).

Through Labor Day, The Toll Roads are waiving penalty fees for first-time violators.  First-time violators will receive a notice of toll evasion in the mail with instructions for how to pay the toll online, without having to pay penalty.  The toll must be paid online within 30 days of receiving the notice of toll evasion.

Violators are drivers who use The Toll Roads without making an attempt to pay their toll(s).  Everyday 250,000 people drive The Toll Roads – and most of them pay their tolls with FasTrak or an ExpressAccount.

IMG_9164_WebFor infrequent trips, the One-Time-Toll payment option allows drivers to use The Toll Roads without an account and pay the toll online at thetollroads.com or via The Toll Roads’ free app within 48 hours after using the roads to avoid a violation.

To help all drivers transition to all-electronic toll collection, The Toll Roads have hired 10 additional customer service representatives to work in the Customer Call Center.  With 14 customer service representatives added to the call center before May 14, there will soon be a total of 54 representatives helping customers in four languages.

Out on the roads, 236 new signs were posted with the conversion to cash-less tolling — of those, 111 are for One-Time-Toll drivers.  Additional signs are being added and will include flashing lights to better alert drivers to changes and how to pay tolls.

THERE’S NO MORE STOPPING TO PAY TOLLS ON THE TOLL ROADS

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TOMORROW IS THE LAST DAY TO PAY WITH CASH ON THE TOLL ROADS

Beginning Wednesday, May 14 at 12:01 a.m., cash toll collection will cease on The Toll Roads in Orange County, making travel faster and more convenient for the more than 250,000 weekday commuters who choose The Toll Roads.

“Tuesday will be the final day to pay with cash on The Toll Roads,” said Lisa Bartlett, chairwoman of the Foothill/Eastern Transportation Corridor Agency. “The removal of cash tolls is a trend throughout the tolling industry and we’ve surveyed our cash customers to provide new electronic payment options that will work for them.”

Cars at 73 Toll Booths

In January, the Transportation Corridor Agencies (TCA), which operates The Toll Roads, introduced four new ways to pay tolls to replace cash toll collection. Along with the hugely-popular FasTrak® payment method, the three new ExpressAccount™ types and the new One-Time-Toll™ option make the drive on The Toll Roads fast and convenient.

More than 82 percent of transactions are already paid electronically using a FasTrak or ExpressAccount, while 13 percent are cash transactions.

“We want all customers to experience the benefits of a free-flowing drive that our FasTrak and ExpressAccount customers enjoy,” said Rush Hill, chairman of the San Joaquin Hills Transportation Corridor Agency. “If they haven’t signed up for a FasTrak or ExpressAccount, now is the time to ensure you always have options.”

Tomorrow is also the final day of work for toll attendants, who have worked at the Toll Roads toll plazas since the first plaza opened in 1993. All toll personnel (toll attendants, lead toll attendants, managers, assistant managers, etc.) are contract employees of Central Parking System, the largest parking management firm in the country, operating approximately 700 parking locations in Orange and Los Angeles counties alone. CPS will seek to find alternate employment options for these employees in other company positions in Southern California.

“We honor the service they’ve provided our customers and they have been part of the success of The Toll Roads,” said Chairman Hill.

TIME IS TICKING: OPEN FASTRAK OR EXPRESSACCOUNT BEFORE CASH TOLL COLLECTION STOPS

In just six days cash toll collection will cease on The Toll Roads.  Are you ready?  If you have FasTrak® or AN ExpressAccount™ the answer is yes.

If you currently pay with cash when you drive State Routes 73, 133, 241 and 261, now is the time to decide how you will pay after 12:01 a.m. on May 14.

There are five ways to pay tolls on The Toll Roads: FasTrak, three new ExpressAccount types and the new One-Time-Toll option.  Click here for information about the different account options and to learn which one is right for you.

TCA is offering new FasTrak and ExpressAccount customers a free week of nonstop driving as soon as they establish an account at thetollroads.com (PROMO CODE: FREETOLL). The offer ends May 11.

Will you join the 450,336 people who have a FasTrak account or the 69,619 who have an ExpressAccount?

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SIGNS ON THE TOLL ROADS ARE GOING PURPLE

IMG_0344%20%28Small%29In anticipation of The Toll Roads removing cash toll collection on May 14 at 12:01 a.m., 121 new signs are being installed on the 73, 133, 241 and 261 Toll Roads.

The new signs are purple, which is the color increasingly being used by tolling agencies across the nation to indicate that a road and/or lanes are tolled electronically.

The move to purple signage for all-electronic toll lanes started in 1991 in New Jersey, New York and Pennsylvania.  In 2008, the Federal Highway Administration officially supported the use of the color purple for electronic toll collection signs to facilitate smooth vehicle flow and eliminate driver confusion.

IMG_0339%20%28Small%29The new signs on The Toll Roads indicate that all drivers now use the former “FasTrak® Only” lanes.  The appropriate tolls will be deducted from the FasTrak or ExpressAccount™ (charge, prepaid or invoice) the vehicle is registered to.  If the driver does not have an account, they can use TheTollRoads.com or our free app to pay a One-Time-Toll™ within 48 hours after the trip.

The new One-Time-Toll signs have a blue background indicative of informational road signs and display our website where users can go to pay One-Time-Toll. Of the 121 new signs, 32 are One-Time-Toll signs.

Drivers who fail to pay a toll using one of the five, abovementioned options will receive a violation notice.

The signs will continue to be installed at night over the next several weeks.

OTT-SB241-Tomato_Springs-20140415In January, The Toll Roads introduced more ways to pay tolls to replace cash toll collection. Along with the hugely-popular FasTrak payment method, the three new ExpressAccount types make the drive on The Toll Roads fast and convenient — and most importantly — nonstop. With FasTrak and ExpressAccounts, all tolls are collected electronically while motorists travel at highway speeds.

For more information about the different account options and which one is right for you, please visit thetollroads.com. An ExpressAccount can only be used on The Toll Roads (State Routes 73, 133, 241 and 261) and the toll is, on average, 20 percent higher than the toll paid by a FasTrak customer.

NEW CUSTOMERS ENJOY ONE FREE WEEK ON THE TOLL ROADS

Haven’t experienced a nonstop, stress-free commute in Orange County in a while? Now’s the perfect time to give The Toll Roads a try for an entire week — for free.

“We want every motorist in Orange County to experience what 250,000 weekday drivers already know — there’s no stop and go on The Toll Roads when you have FasTrak® or an ExpressAccount™,” said Lisa Telles, The Toll Roads’ chief communications officer.

In anticipation of The Toll Roads removing cash toll collection on May 14 at 12:01 a.m., TCA is offering new FasTrak and ExpressAccount customers a free week of nonstop driving as soon as they establish an account at thetollroads.com (PROMO CODE: FREETOLL). The offer ends May 11.

Screen Shot 2014-04-14 at 4.20.39 PM

In January, The Toll Roads introduced more ways to pay tolls to replace cash toll collection. Along with the hugely-popular FasTrak payment method, the three new ExpressAccount types make the drive on The Toll Roads fast and convenient — and most importantly — nonstop. With FasTrak and ExpressAccount, all tolls are collected electronically while motorists travel at highway speeds.

For more information about the different account options and which one is right for you, please visit thetollroads.com. An ExpressAccount can only be used on The Toll Roads (State Routes 73, 133, 241 and 261) and the toll is, on average, 20 percent higher than the toll paid by a FasTrak customer.

CASH TOLL COLLECTION ENDS MAY 14 AT 12:01 A.M.

May 13 is the last day to pay with cash on The Toll Roads (State Routes 73, 133, 241 and 261). Cash toll collection will cease on the roadways on Wednesday, May 14, at 12:01 a.m.

Visit TheTollRoads.com to see our new clock counting down the days until cash toll collection is removed.

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“This is an exciting time for our Toll Road customers,” said Lisa Bartlett, chairwoman of the Foothill/Eastern Transportation Corridor Agency. “We’re saying good-bye to cash, but we’re welcoming fast, more convenient ways for customers to pay their tolls.”

“We’re seeing the end of an era, but The Toll Roads are definitely riding the wave of change. Paying cash for most things today is quickly becoming obsolete,” said Rush Hill, chairman of the San Joaquin Hills Transportation Corridor Agency. “With our new nonstop system, gone will be the need to stop at toll plazas and fumble around for exact change.”

In January, The Toll Roads introduced four new ways to pay tolls to replace cash toll collection. Along with the hugely-popular FasTrak® payment method, the three new ExpressAccount™ types and the new One-Time-Toll option make every trip on The Toll Roads fast and convenient.

Click here for more information about the different account options and which one is right for you. An ExpressAccount can only be used on The Toll Roads (SRs 73, 133, 241 and 261) and the toll is, on average, 20 percent higher than the toll paid by a FasTrak customer.

 

Toll Booths Removed From 73 Toll Road

This week, two iconic tolls booths were removed from the 73 Toll Road’s Catalina View Mainline Toll Plaza in preparation for the end of cash toll collection on The Toll Roads (State Routes 73, 133, 241 and 261).

TCA SR-73 toll booth 3

Construction crews used a 40-ton crane with a 94-foot reach to dismantle and remove one toll booth from the southbound 73 Toll Road on Wednesday morning and one toll booth from the northbound 73 Toll Road on Thursday morning. Combined, the toll booths (which measure nearly 19 feet tall, 4 feet wide and 11 feet long) have processed more than 10 million cash transactions since they were opened in 1996.

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With the removal of a single toll booth in each direction, two current cash payment lanes will be combined into one wider lane that will be used by trucks when cash toll collection ends on The Toll Roads in May.

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For more information on the removal of cash toll collection from The Toll Roads, click here.