Monthly Archives: July 2014
Phishing Scam Alert: There is a phishing email* being sent to drivers across the nation claiming they owe money for unpaid E-ZPass tolls. This is not an email from The Toll Roads, the Transportation Corridor Agencies, E-ZPass or E-ZPass tolling agencies. E-ZPass is used to collect tolls electronically on the East Coast; FasTrak is used to collect tolls electronically on the West Coast.
Please do not open or respond to the email if you receive it. To see an example of the email, please click here.
*Phishing emails, websites and phone calls are designed to steal money. Cybercriminals can do this by installing malicious software on your computer or stealing personal information off of your computer. To report a phishing email, forward it to: firstname.lastname@example.org.
We’ve implemented a program to help drivers transition to all-electronic toll collection, which went into effect on May 14 when cash toll collection was removed from The Toll Roads (State Routes 73, 133, 241 and 261).
Through Labor Day, The Toll Roads are waiving penalty fees for first-time violators. First-time violators will receive a notice of toll evasion in the mail with instructions for how to pay the toll online, without having to pay penalty. The toll must be paid online within 30 days of receiving the notice of toll evasion.
Violators are drivers who use The Toll Roads without making an attempt to pay their toll(s). Everyday 250,000 people drive The Toll Roads – and most of them pay their tolls with FasTrak or an ExpressAccount.
For infrequent trips, the One-Time-Toll payment option allows drivers to use The Toll Roads without an account and pay the toll online at thetollroads.com or via The Toll Roads’ free app within 48 hours after using the roads to avoid a violation.
To help all drivers transition to all-electronic toll collection, The Toll Roads have hired 10 additional customer service representatives to work in the Customer Call Center. With 14 customer service representatives added to the call center before May 14, there will soon be a total of 54 representatives helping customers in four languages.
Out on the roads, 236 new signs were posted with the conversion to cash-less tolling — of those, 111 are for One-Time-Toll drivers. Additional signs are being added and will include flashing lights to better alert drivers to changes and how to pay tolls.